ServiceNow incidents need to create Jira bugs automatically
Your team manages IT incidents in ServiceNow, but the development team tracks bugs exclusively in Jira. Right now, whenever an incident is diagnosed as a software defect, an agent manually copies the details into a new Jira issue. This process is slow, error-prone, and occasionally missed entirely — bugs that should be fixed sit invisible to developers until someone notices the gap. Leadership wants the handoff automated so that qualifying incidents in ServiceNow automatically generate corresponding Jira issues without agent intervention. What architectural approach would you bring to the team to make this integration work?